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Agreements

Refer to Pagero’s Master Subscription Agreement, General Terms and Conditions, and Data Processing Agreement here.

List of our agreements

Terms and Conditions
Master Subscription Agreement (MSA)Data Processing AgreementPartner Customer Complementing Terms (PCCT)
Support and Service Level Agreements (SLA)
Advanced Support AgreementAdvanced Support Agreement – Freight ApplicationsAdvanced Support Agreement – Health ApplicationsBasic Service Level AgreementBasic Support AgreementPremium Support Agreement

Country-Specific Terms: Turkey

These country-specific terms for Pagero services provided in Turkey (herein referred to as the “Turkey Terms”) supplements the Master Subscription Agreement entered into between a Pagero Group entity and Customer. 

Additional Terms

1. Application

1.1. These Turkey Terms apply where the Customer is utilizing the Services within Turkey.  

2. QNB eFinans letter of undertaking

2.1. E-Documents sent or received as part of Pagero’s services in Turkey will be processed by eFinans Elektronik Ticaret ve Bilişim Hizmetleri A.Ş. (“QNB eFinans”), a duly registered private integrator under the laws of Turkey. 

2.2. The provision of Services is subject to Customer’s direct authorization is required in order for QNB eFinans to send or receive e-Documents on behalf of Customer, which must be given upon activating Customer’s account in QNB eFinans portal by way of accepting QNB eFinans “PRIVATE INTEGRATOR CUSTOMER SERVICES LETTER OF UNDERTAKING”. A copy of the Letter of Undertaking is available for download here.