Customer cases
Blåkläder scales compliant e-invoicing across Europe with ONESOURCE Pagero
Using Thomson Reuters ONESOURCE Pagero, Blåkläder reduced invoice-related emails, onboarded customers faster, and improved visibility and control over invoice delivery across European markets.
Challenge: Fragmented formats, limited delivery visibility, and rising compliance demands across Europe
As Blåkläder expanded into more countries, invoicing became harder to manage consistently from market to market. Different customer requirements, local regulations, and multiple delivery methods created unnecessary complexity for finance and support teams. Email and PDF invoices were still common in some cases, but these methods gave the business limited visibility into whether invoices had actually reached the customer, leading to more follow-up, more manual work, and a higher risk of delays.
The challenge was especially clear when onboarding new customers or entering new countries. Blåkläder wanted one standardised output from its ERP system rather than maintaining many different formats for different recipients. In its previous setup, changes could take significant time and often required manual intervention or development work. That slowed rollouts and created friction between finance, sales support, and IT.
At the same time, compliance expectations across Europe were increasing. Some countries required e-invoicing by law, while others saw growing customer demand for structured electronic invoices even where mandates did not yet apply. Blåkläder needed a partner with strong cross-border expertise, responsive support, and a standardized model that could simplify expansion while keeping the company aligned with changing local requirements.
"Today we can send a test invoice to a new customer in just a couple of hours. Before, it could take weeks to make all the developments needed to start."
Johan Björsell, IT Business Developer, Blåkläder
Solution: A platform for managing invoicing across multiple countries
Blåkläder expanded its use of ONESOURCE Pagero to create a more consistent way of sending invoices across its European operations. By using the platform’s universal format, the company could send one consistent output from Microsoft Dynamics 365 Finance & Operations, while the platform adapts that data to the formats required by different customers and countries. This gave Blåkläder a more scalable model for markets including Sweden, Finland, Norway, Denmark, Belgium, Germany, Italy, Poland, the Netherlands, Estonia, and others.
ONESOURCE Pagero also helped Blåkläder reduce operational dependency on IT. Finance and sales support teams could manage customer delivery preferences more directly inside the ERP environment, making it easier to move customers from PDF to e-invoicing without lengthy internal hand-offs. At the same time, Thomson Reuters’ country knowledge, proactive regulatory communication, and responsive support helped Blåkläder stay ahead of new invoicing requirements and move faster when launching in new markets or onboarding large, multi-country customers.
“We reduced invoice-related emails by around 60%, and we have fewer failures on invoices now than we had before. That saves our finance department hours every week.”
Outcomes: 60% fewer invoice emails, faster customer onboarding, and stronger control over cross-border invoicing
With ONESOURCE Pagero in place, Blåkläder significantly improved the efficiency and reliability of its invoicing operations. The company reduced invoice-related emails by around 60%, cutting down on manual administration and freeing finance teams from hours of weekly follow-up. The move to more structured electronic delivery also reduced invoice failures and helped ensure invoices arrived with the right fields and references, making it easier for customers to process
them automatically.
The speed of onboarding improved dramatically. What previously could take weeks of development can now move to a test invoice in just a couple of hours, helping Blåkläder respond faster to customer requirements and launch more efficiently in new countries. This faster roll-out has been especially important as the business continues to grow across Europe.
Blåkläder also gained stronger control over invoice delivery and payment flow. With better traceability through ONESOURCE Pagero, the company has greater confidence that invoices have reached customers, which has helped reduce back-and-forth and contributed to fewer delayed payments. In Finland alone, e-invoicing adoption increased from approximately 5–10% at the start of the ERP roll-out to 95% within about 1.5 to 2 years. For a business sending 840,000 invoices globally each year, of which 60% are e-invoices, these improvements have created a more scalable and compliant invoicing process.
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At a glance:
Industry
Clothing manufacturing
Headquarters
Svenljunga, Sweden
Year founded
1959
Product used
